Claims - Benefits
- Faster Claim Settlement – Paper handling and routing is no longer needed. Tasks such as logging, sorting, matching documents with files, making photocopies and manual claim file routing are no longer necessary. Claims Managers are free to manage the people and the process instead of managing the paper.
- Increased Productivity – Everyone in the process becomes more efficient with the introduction of an intelligent document management system. Claims adjustors can typically handle a workload increase of 30% and entire department staffs can increase their overall capacity by 20% or more.
- Improved Quality – With a systematic focus on quality, companies can now have a clear vision of where quality problems exist and they can have a focused effort instead of employing disorganized initiatives.
- Improved Document Security – Sensitive company documents are secured and electronically backed-up. This effectively prevents a file (or a customer request) from being misplaced, lost or destroyed by fire, flood or negligence. And, the system can be configured to allow view-only access to non-claims individuals while others have view, process and update authority.
- Quicker Answers – With immediate access to claims files, Agent and customer questions can be answered immediately and the case closed more efficiently.
- Better Information – Companies now have detailed metrics that allow them to better manage internal operations. Bottlenecks can be identified, service issues can be immediately brought to the attention of managers and productivity can be objectively tracked by supervisors. Manual logs and reports are eliminated freeing management to focus on managing the process more effectively.